Privacy Policy

Last Updated: January 5, 2026

This Privacy Policy describes how IQ Merchant, LLC (“IQ Merchant,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit or interact with our website, IQ MERCHANT, available at https://iqmerchant.com/ (the “Site”), including when you request information, submit forms, or opt in to receive emails.

1. Who We Are (Controller)

Business Name: IQ Merchant, LLC
Business Address: 2820 S Alma School Rd. Suite 18, Chandler, AZ 85286
Registered State: Arizona
Contact Email: support@iqmerchant.com

2. Personal Information We Collect

We collect personal information in the following ways:

A. Information you provide to us

Contact details: first name, last name, email address, phone number
Business-related details you may submit: company name, estimated/selected monthly processing volume, and any information included in your message
Files you upload (if you choose): for example, a recent merchant processing statement or other documents you provide through Site forms

B. Information collected automatically (cookies & similar technologies)

When you use the Site, we (and our service providers) may automatically collect information such as IP address, device identifiers, browser type, operating system, pages viewed, links clicked, and approximate location inferred from IP address. We may collect this using cookies, pixels, tags, and similar technologies.

3. How We Use Personal Information

We use personal information for the following purposes:

Provide and improve the Site (including analytics and performance)
Respond to inquiries, provide quotes, and communicate with you
Send emails you request or opt into receiving (including updates, marketing communications, and informational messages)
Marketing and advertising, including remarketing and measuring ad performance
Security and fraud prevention, and to protect our rights and users
Compliance with legal obligations and enforcement of agreements

4. Cookies, Analytics & Remarketing

A. Google Analytics

We use Google Analytics (or similar analytics tools) to understand how visitors use our Site and to improve performance and content. Google Analytics may use cookies and collect usage data.

Opt-out: You can opt out of Google Analytics tracking by installing Google’s Google Analytics Opt-out Browser Add-on.

B. Remarketing / Interest-Based Advertising (Google Ads & Meta/Facebook Ads)

We use remarketing services (such as Google Ads and Meta/Facebook Ads) to advertise to people who have visited our Site and to measure campaign performance. These services may use cookies or pixels to collect information about your visits to this Site and other websites/apps over time, and they may use that information to show you ads.

Ad preference controls: You can adjust ad preferences in your Google account and in Meta/Facebook ad settings.

C. Cookie Controls

You can control cookies through your browser settings. If you disable cookies, some features of the Site may not function properly. If we use a cookie banner/consent tool, you can also manage cookie preferences through that tool (where available).

5. How We Disclose Personal Information

We may disclose personal information to:

Service providers that help us operate the Site and our business (e.g., hosting, analytics, marketing, customer support tools)
Advertising/analytics partners (e.g., Google and Meta) for marketing, remarketing, campaign measurement, and analytics
Professional advisors (legal, accounting, auditors) as needed
Authorities or other parties when required by law or to protect rights, safety, and security
Business transfers (e.g., merger, acquisition, financing, or sale of assets) where permitted by law

6. Email Communications

If you opt in to receive emails, we may send you marketing or informational messages. You can opt out at any time by using the “unsubscribe” link in the email (if present) or by emailing us at support@iqmerchant.com.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to respond to requests, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and why we collected it.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us at support@iqmerchant.com.

Additional Disclosures for California Residents (CCPA/CPRA)

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), applies to our processing.

1. Notice at Collection

At or before the point of collection, we collect the categories of personal information described below for the business and commercial purposes described in this Privacy Policy.

2. Categories of Personal Information Collected

Identifiers: name, email address, phone number, online identifiers such as IP address and cookie identifiers
Internet or other electronic network activity: browsing/interaction data with our Site
Commercial information (as provided by you): company name, estimated processing volume, and related details you submit
File uploads / documents you provide (if any): information contained in the files you choose to upload

3. Sources of Personal Information

Directly from you (forms, emails, uploads)
Automatically from your device/browser when you use the Site (cookies, pixels, analytics tools)

4. Purposes for Collection/Use

Provide services and respond to requests
Operate, maintain, and secure the Site
Marketing, advertising, remarketing, and measurement
Analytics and improvement
Legal compliance

5. “Sale” or “Sharing” of Personal Information

Under California law, disclosure of personal information to certain advertising/analytics partners for cross-context behavioral advertising may be considered “sharing” (and, in some cases, a “sale”). We use remarketing services (including Google Ads and Meta/Facebook Ads) that may involve such disclosures.

6. Your California Privacy Rights

Subject to certain exceptions, California residents may have the right to:

Know the personal information we collect, use, disclose, “sell,” or “share”
Access and receive a copy of specific pieces of personal information
Delete personal information
Correct inaccurate personal information
Opt out of “sale” and/or “sharing” of personal information
Limit the use and disclosure of sensitive personal information (if we collect it)
Non-discrimination for exercising your rights

7. Exercising Your California Rights

To submit a request, email us at support@iqmerchant.com with the subject line: “California Privacy Request”. We will take steps to verify your request (which may include asking for information that matches what we have on file).

8. Opt Out of Sale/Sharing (Do Not Sell or Share)

You may opt out by emailing support@iqmerchant.com with the subject line: “Do Not Sell or Share My Personal Information”.

If we enable a “Do Not Sell or Share My Personal Information” link or a cookie preference tool on the Site, you may also opt out using those tools. We also intend to honor applicable opt-out preference signals (such as the Global Privacy Control) where required.

9. Sensitive Personal Information

We do not intentionally collect “sensitive personal information” as defined by the CPRA to provide the Site. If we ever collect sensitive personal information, we will use it only for permitted purposes or offer a right to limit its use where required.

10. Authorized Agent

You may use an authorized agent to submit a request on your behalf. We may require proof that the agent is authorized and may also require you to verify your identity directly with us.

Additional Disclosures for EEA/UK Users (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, the General Data Protection Regulation (“GDPR”) and/or UK GDPR may apply to our processing of your personal data.

1. Legal Bases for Processing

Depending on the context, we process personal data under one or more of the following legal bases:

Consent (e.g., email marketing opt-in, certain cookies/remarketing where required)
Performance of a contract or to take steps at your request prior to entering into a contract (e.g., responding to quote requests)
Legitimate interests (e.g., maintaining and improving the Site, basic analytics, security, fraud prevention, and business communications), where those interests are not overridden by your rights
Legal obligation (where applicable)

2. International Transfers

IQ Merchant is based in the United States. If you access the Site from outside the U.S., your personal data may be transferred to and processed in the United States and other locations where our service providers operate. Where required, we implement appropriate safeguards for cross-border transfers.

3. Your GDPR Rights

Subject to certain conditions and exceptions, you may have the right to:

Request access to your personal data
Request correction of inaccurate personal data
Request deletion of your personal data
Request restriction of processing
Object to processing (including certain processing based on legitimate interests)
Request data portability
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with your local data protection authority

4. Exercising Your GDPR Rights

To exercise your rights, email us at support@iqmerchant.com with the subject line: “GDPR Privacy Request”. We may request information to verify your identity.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last Updated” date above.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, contact us by email at: support@iqmerchant.com.